BPO INTERVIEW QUESTIONS AND ANSWERS FOR FRESHERS PDF

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Top 25 BPO Interview Questions & Answers for If you are a fresher you can tell that handling customer on the phone would be a challenge but you would be able to handle it and won't disappoint the Download PDF. BPO interview questions and answers. Tell us something about yourself? This is usually the first question you would face in any interview. The basic purpose of. This PDF enlists all the relevant questions with the ideas of answers which could be possibly asked in a BPO Interview.


Bpo Interview Questions And Answers For Freshers Pdf

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Here are the most popular BPO Interview Questions and Answers. Since most BPO companies hire freshers at the lowest level, a lot of time is. BPO sector is providing more opportunities for the freshers. It requires a good degree and right skills. Here are few BPO interview questions and answers. BPO interview questions and answers for freshers and experienced, BPO interview FAQ- What according to you is a BPO?, Why do companies outsource their.

Why do you want to leave your current job? Where do you see yourself in five years? How do you deal with pressure or stressful situations? Additional questions related to the ones above: Tell me about a time you disagreed with a decision. What did you do? Even more common interview questions: Describe a time you exercised leadership? Can you give an example of how you worked on a team?

How familiar are you with working with X tool, language, etc. Never use negative words that put you or your previous employer in a bad light. Keep the tone positive and look for the brighter aspects of your previous job that helped you grow. Unless, there is a serious and a genuine reason, do not mention anything negative that reflects poorly upon you or your previous employer.

Have you ever been into a disagreement with your colleagues?

Answer this question with a neutral tone. Disagreements happen at work and in personal life. Do not get into the details unless specifically asked.

Say that you are capable of handling disagreements and finding a conflict resolution in most of the workplace issues. Are you Willing to sign a bond with us? Bonds are a legal documents with terms and condition of the job offer clearly stated.

You must carefully read a bond before you commit to the tenure and put your signature on it. Ask question about what the bond would contain and check if you can comply to the terms and conditions of the work. Not every BPO or call center offers you to sign a bond.

How would you manage your accommodation?

BPO Interview Questions and Answers for Freshers

If you are new to the city, say that you can manage it yourself in a few days and that it is sorted. If you have been staying in the city, you can provide details of the same. Are you willing to relocate?

Choose to say Yes or No based on what you are comfortable with. If you are not willing to relocate say No, else say Yes. The offer of relocation is entirely an individual call. This is something that you need to think through before giving a reply.

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Choose the pros and cons of this question before you attend the interview so you can answer right away without taking too much time to think. Would you be comfortable working in shifts? Do you have any health problems?

Be honest about your health problems and if can pose a health concern to you. It is essential to answer this question with complete honesty because health always comes first. It is important for you as well as the recruiter to know that their working hours do not pose a threat to your health.

If you are comfortable working in shifts, say so, else you can give the timings that you are comfortable to work with. Do you know about our company? As a thumb rule, read about the company before you attend the interview.

Answer this question to tell whatever it is that you know about the company. Talk about the services and. Do not delve into the history of the company and its formation and sound like a pedantic.

Your job is to let the recruiter know that you are aware about the work culture of the company and not your mugged knowledge about the company. Do you know anyone who works for us?

Provide the name, designation, and reference of the person who is either currently working or has previously worked for the company. Only give a known reference. Ensure that the person knows that you will be providing their name as a reference. What is your expected salary? Give a ballpark figure. Do not state a definite amount.

Give a range. Even better would be asking the recruiter what do they pay for someone for the role that you choose to apply.

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You can negotiate the offer if you have better skills and experience. Some recruiters accommodate a better salary package if the candidate genuinely has a better experience, skill set, and capabilities for the chosen role. Be open to negotiation if you think you have a better skillset. Would you leave us if another company offers you 1k-5k more than us?

Say No, pointblank. This question is asked by the recruiter to test the loyalty of the candidate. Hiring a candidate costs time, money, and resources to the candidate. They prefer to choose candidates who will stay longer with them and not ditch them for a few thousands. Would you like to ask any questions? Research well about the company, its products, services, and any news articles.

BPO Job Interview Questions and Answers With Tips and Suggestions

Ask questions about how can you grow along with the company and seek opportunities for your growth. The call centre is a subset of a BPO. What is the inbound call centre and outbound call centre? Inbound call centres are call centres where calls are been received on behalf of the clients. Support and customer care services fall under inbound call centres.

Outbound call centres are call centres which makes calls on behalf of their client. For example, for the promotion of the product, or sales purpose. KPO stands for Knowledge Process Outsourcing, which deals with documentation, insurance and billing services, while BPO stands for Business Process Outsourcing which is related to customer end services.

BPO Interview Questions for Freshers Related to the Personal Interest: These might be bpo interview questions and answers for freshers which will help you know whether you are interested about the job.

Few samples are, 1. How comfortable you are in handling the customers through the phone? This BPO question is to know whether you are interested to handle phone calls.

They might not decide whether they can give you this job, it is asked to know how far you can tackle the pressure put forward on you, even though you are not interested.

Why are you interested in BPO job? When these type of fresher interview questions are asked, try to talk about the growth of this industry as well as your growth expectation in this field.

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Justify your answer with some statistical data and some surveys. Focus on some real factors than imaginative content. Tell me your opinion about the growth of BPO in India: This interview question can be tricky, as indirectly the recruiter might want to know how a candidate in India performs.

So the answer to this question should be based on the performance of Indians in this field. For example, you can quote few characteristics of Indians which contribute to the growth of BPO. It can be like emphasizing about their communication skills, fast learners, willingness to adapt various shifts and about vulnerable to lesser wage etc.

Why do you want to join BPO? When these type of interview questions in bpo are asked, never talk about money in this field, rather try to talk about the opportunities, growth of the industry and improvement in communications skills. Also emphasize about the surveys, statistical data related to the growth in this industry. BPO Human Resource HR Interview Questions for Freshers: HR questions might not be as stressful, tricky, technical and field related questions, but it is very important as it will clearly show the person you are for this job.

Here are some HR round questions and answers for freshers. Introduce yourself or tell us something about you: This is a very common question anybody would face in any kind of interview.

40 BPO interview questions and answers - freshers, experienced

Make sure you answer it in a crisp way as well as in an impressive way. The main intention of this question is to make the place comfortable as well sometimes they might test the communication skill as well. So try to answer to the point and prove that you are good to speak, as it is very important for a BPO job.We are three altogether. This is another incredibly common question and it gives you a great opportunity to stand out from the crowd and really show the hiring manager how you can help the company.

We have written an in depth blog post on why should we hire you here. Focus more on what you can do for the company, rather than what they can do for you At the beginning of the job interview process, someone has to assume the role of the seller, and someone has to be the downloader.

Here, they just want to know how motivated you are about the position or if you are just there for the pay. It helped me a lot to know about even I have a degree on BPO.

Just state something within the range you have researched and move on. The person hired is usually the one that responds best to the interview questions and shows that they are the right fit for the position. They are, 1.